If you have questions about Roots Naptural or products we offer, inquires may be directed to: email@example.com.
We respond to most emails within a business day or two, but if you don't get a response from us, please check your spam bin!
My email was not responded to/My Question via email was not answered?
We at Roots Naptural want your shopping experience to be a great one on our website. However, you may have questions that may arise about your order you feel you need to email about. Your email will be answered according to the following as many of the common questions you have may already have been answered here or on the Policy page. The following emails will be responded to by a member of our customer service team).
1. Damaged or defective goods
2. Wrong address
3. Size change within 24 hours
4. Tracking has not been received within 7 business days or as indicated in shipping/pre-order dates (ex. tote bags, backpacks, shower curtains, etc.)
Please understand that we appreciate your business and want to ensure your experience is a great one providing you with the creative design you love. Thank you.