free shipping this Week On order over 150$
free shipping this Week On order over 150$

FAQs


My email was not responded to/My Question via email was not answered?

Why did I not receive a response to my email?
We at Roots Naptural want your shopping experience to be a great one on our website. However, you may have questions that may arise about your order you feel you need to email about. Your email will be answered according to the following as many of the common questions you have may already have been answered here or on the Policy page. The following emails will be responded to by a member of our customer service team).
1. Damaged or defective goods
2. Wrong address
3. Size change within 24 hours
4. Tracking has not been received within 7 business days or as indicated in shipping/pre-order dates (ex. tote bags, backpacks, shower curtains, etc.)
Please understand that we appreciate your business and want to ensure your experience is a great one providing you with the creative design you love. Thank you.

WHEN WILL MY ITEMS BE SHIPPED? 

  • We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out.
  • 99% of orders leave the warehouse within 7-10 business days of payment.More than a half of our orders are shipped within 5 business days or less.
  • We will notify you by email when your items have been shipped.
  • This refers to the time it takes for items to be shipped from our warehouse to the destination.
  • International delivery usually takes about 15–20 business days.
  • We ship all domestic orders by USPS First Class or Priority Mail or E-packet.  Large orders may be shipped by UPS.  International orders are shipped APC. Takes about 8-12 business days which is a US Postal Service product.
  • After processing and leaving the warehouse, items usually take between 21 and 30 business days to arrive at their destination but can take longer from time to time

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in US, some of our speciality items are located in other countries such as Australia, Germany, United Kingdom and China.

 WILL MY ITEMS BE SENT IN ONE PACKAGE?

  • Some products might be shipped separately

    Each item we ship may have different delivery times. This is because some products are packaged and shipped separately.

  • We have different fulfillment centers for different items on our site. Each center will send a tracking number with each completed part. Apparel and accessories will ship separately
  • Please keep this in mind when receiving deliveries.

 CAN I RECEIVE MY ORDER IN MY COUNTRY?

We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.

 HOW CAN I TRACK MY ORDER?

  • We provide tracking numbers for all orders.
  • It may take up to 7-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
  • You can track your order via below link: https://rootsnaptural.aftership.com/

I Realized My Address is wrong/My Package went to the wrong Address, What Should I do?

Please be sure to check your address before placing your order during checkout. We are not responsible for incorrect shipping information. In the event your order is shipped to the wrong address and/or is returned; you will have to contact us at support@rootsnaptural.com. Your email must include your first/last name, email address associated with your order and order number. You will be required to provide the correct shipping address and you will be charged a reshipping fee. Incorrect shipping information provided during order submission and checkout will result in delays to your order.

Roots Naptural has made an Error on My Order, What should I do?

At Roots Naptural, it is our focus to handle merchandise defects with excellence. Please contact us support@rootsnaptural.com and include pictures of the defective product. Your email must include your first/last name, email address associated with your order and order number.  Roots Naptural representative will respond to your email in a timely manner with the appropriate resolution.

I Don't Know What Size to Order, What Should I Do?

Roots Naptural provides a Size Chart guide and the page can be found in the menu. We suggest that if you are not confident about your sizing for your order, please Google how to use a size chart for t-shirts on the web to aid you in your selections process. You have 24 hours after placing your order to request a change in size.

My Shirt does not Fit/I Ordered the Wrong Size and/or Color?

Please refer to our size chart for accurate measurements before making your clothing selection.Roots Naptural wants to provide you with excellent artwork, service andquality apparel which is why the size chart has been provided. You have 24 hours after placing your order to request a change in size and/or color. Once your item is picked, pulled, and printed; the size and/or color cannot be changed. Clothing items cannot be exchanged or refunded for incorrect size due to customer error. To ensure you order the appropriate size for Fitted T-Shirts and Slim Fitted Tanks, please refer to our Size Chart located in the menu. These items are custom made per order and are non-cancelable, non-returnable & non-refundable.

NO REFUNDS

All Items on Roots Naptural are made to order/custom made items.

HOW CAN I MODIFY MY ORDER?

  • We only allow order modification within 24 hours since payment.
  • If you cannot connect to our ticket system above, please email to our support email: support@rootsnaptural.com

WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

Because our products are printed and unique, we only return or replace your order in one of those requests below:

  • Within 2 days of receiving orders, you have to request or notify us about a return or replacement the order.
  • The products have been crashed or damaged.
  • The print quality is blurry or not the same as pictures on our website.
  • Different design or size from your order.
  • If you cannot connect to our ticket system above, please email to our support email: support@rootsnaptural.com

 WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

  • Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
  • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
  • You can find the attached pictures for example:
  • Picture of the shipping label
  • Picture of product SKU
  • Picture of the product and the error you found out (material flawed, different design, different size)