free shipping this Week On order over 150$
free shipping this Week On order over 150$

Refund policy

My Shirt does not Fit/I Ordered the Wrong Size and/or Color?

Please refer to our size chart for accurate measurements before making your clothing selection.Roots Naptural wants to provide you with excellent artwork, service andquality apparel which is why the size chart has been provided. You have 24 hours after placing your order to request a change in size and/or color. Once your item is picked, pulled, and printed; the size and/or color cannot be changed. Clothing items cannot be exchanged or refunded for incorrect size due to customer error. To ensure you order the appropriate size for Fitted T-Shirts and Slim Fitted Tanks, please refer to our Size Chart located in the menu. These items are custom made per order and are non-cancelable, non-returnable & non-refundable.


All Items on Roots Naptural are made to order/custom made items.


  • We only allow order modification within 24 hours since payment.
  • If you cannot connect to our ticket system above, please email to our support email:


Because our products are printed and unique, we only return or replace your order in one of those requests below:

  • Within 2 days of receiving orders, you have to request or notify us about a return or replacement the order.
  • The products have been crashed or damaged.
  • The print quality is blurry or not the same as pictures on our website.
  • Different design or size from your order.
  • If you cannot connect to our ticket system above, please email to our support email:


  • Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
  • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
  • You can find the attached pictures for example:
  • Picture of the shipping label
  • Picture of product SKU
  • Picture of the product and the error you found out (material flawed, different design, different size)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
+1 343-600-1476
45 Manitou Road East, P0T 2C0 Manitouwadge, Canada.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:
+1 343-600-1476
45 Manitou Road East, P0T 2C0 Manitouwadge, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.